Tap or click Update and recovery, and then tap or click Windows Update. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.) Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. You can also try getting the latest updates with Windows Update, help from other sources, or restoring Windows to an earlier point in time.Ĭlick the Start button, click All Programs, and then click Windows Update. For more info, see Windows Startup Settings (including safe mode). If you're having trouble restarting, you can start your PC in safe mode. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting. These errors can be caused by both hardware and software issues. You might see a message that says, "Windows has been shut down to prevent damage to your computer." Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly.
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